Technical Services Representative
| Job Type | Contract or Temp |
| Area | Europe, None UK |
| Sector | MRO (Maintenance Repair & Overhaul) - Avionics Mechanic |
| Start Date | ASAP |
| Advertiser | Ross Maclean-Bryant |
| Job Ref | 1498437 |
- Description
- Job Title: Technical Service Representative
Location: Langley, Slough
Working Pattern: 4 days on and 4 days off, 12-hour shift work.
Travel: May require up to 25% international and domestic travel to other line station locations
TARCG has an exciting new opportunity for a Technical Services Representative to work with our client based in Slough. As a Technical Service Representative, you'll play a crucial role in providing on-site technical support for In-Flight Entertainment/Global Communication Services (IFE/GCS) products in the UK & Europe. This position involves maintenance and support of aircraft IFE/GCS systems, ensuring optimal performance and customer satisfaction.
Key Responsibilities:
- Provide technical leadership and guidance on IFE/GCS installation and maintenance.
- Troubleshoot and resolve system issues, collaborating with Customer Support Engineers and Technical Support Engineers.
- Monitor tasks through the ticketing system, coordinate system introductions, and address technical requirements.
- Conduct root cause analysis and troubleshooting, ensuring overall system performance.
- Develop and maintain preventative maintenance programs and system performance reporting criteria.
- Collaborate with customer departments and our client to improve processes.
- Document testing and repairs using computer and bar-coding equipment.
- Monitor and track spare parts inventory in collaboration with MRO.
- Experience in aircraft maintenance or technical field support
- Proficiency in avionics, with knowledge of satellite communications and network troubleshooting.
- Strong troubleshooting and analytical skills, with a focus on software (Linux).
- Excellent knowledge of engineering applications for technical communications and training.
- Proficient in MS Word, Excel, and Outlook.
- Flexibility to work shifts, weekends, and holidays.
- Valid driver's license for travel across UK airports.
- Good presentation and communication skills for this customer-facing role.
TARCG is acting as an employment business in relation to this vacancy. By applying to this advert, you give consent to TARCG holding & processing your personal data for the purpose of work finding services. TARCG is The Aviation Recruitment & Consulting Group.
