Description: TARCG now has an exciting opportunity for an enthusiastic, motivated and customer focused individual to work with our client in an Aviation, Ground handling & Cargo environment. The ideal candidate must have effective communication skills and be able to provide a superior level of customer service to the portfolio of regional accounts and generate and optimize revenue.

Successful candidates will also be expected to handle and manage quotes, bookings, general enquiries, and customer service issues, whilst delivering the highest possible revenue return by upselling and using market intelligence tools.

Job Responsibilities:

· Support the commercial team in achieving the regional revenue targets.
· Dealing directly with clients, covering quotations, bookings, CS issues
· Adhere to companies processes and policies for quotes and bookings
· To drive and provide an excellent level of customer services to the contracted account portfolio.
· Direct engagement with clients on a reactive and proactive basis.
· In conjunction with the commercial team, explore and develop new revenue streams – to include export sales, import handling, third party handling and any other related pipeline revenue opportunities, including charter or bespoke work
· Support the customer call strategy and deliver the territory plan activity.
· Work with the sales manager to support the commercial team delivering sales initiatives, regular customer forums and any other ad-hoc events of a public relations nature.
· Ensure an effective close working relationship with key customers keeping own team up to date with initiatives, promotions etc.
· Ensure that telephone sales are maximized through management of individual portfolio
· Make best use of industry data i.e. CASS, WACD to maximize revenues
· Handling of customer complaints and responsible for ensuring action taken in a timely manner
· Increase distribution efficiency via promotion and expansion of the “On Line” booking platform
· Embrace CRM applications and use effectively
· Build and develop long term client relationships
· Investigate billing disputes and liaise with finance to resolve
· Close coordination with finance on credit control avoiding any exposure to the business

Requirements:

· Energetic with a proactive attitude
· Ability to handle challenging client issues
· Excellent interpersonal, communication, influencing and negotiations skills
· Results orientated and customer focused
· Able to manage cross functional relationships with stakeholders
· Strong listening and questioning skills - outstanding communication and interpersonal skills
· Vision to understand customer needs and translate them into practical solutions
· Excellent proposal writing, project management and analytical skills.
· Ability to follow and ensure compliance with operational processes
· Highly developed social, interpersonal skills
· Excellent team working and team developing ability
· Disciplined in time management and ability to work under pressure without supervision, taking measured risks in order to maximize contribution
· Skilled IT skills required on both external and internal systems/programs

Client Values:

· Focus on Customer
· Working proactively with customers (internal or external) to ensure the proper delivery of her/his role’s expectations.
· Integrity
· Communicating with respect and honesty, being aligned on the proper code of conduct and ethics.
· Responsibility
· Being trusted and accountable for her/his actions including the effect on people around, leading by example.
· Safety & Security
· Consider Safety & Security as the number one priority at all times, respecting compliance, rules and regulations.
· Teamwork
· Working as part of a team, enjoying what (s) he does, collaborating with colleagues and relying on their expertise to make a valuable contribution.
This is a full time, permanent position and suitable candidates will be required to commit to the following shift pattern:

Monday – Friday 12:00 – 02:00 i.e. 12:00-20:00 / 14:00-22:00 / 15:00 – 23:00 / 16:00 – 00:00 / 18:00 – 02:00.

Saturday 12:00 – 21:00 – one in 4.

If this position is of interest and you would like for us to submit your information for approval, please apply via the button below, or call the TARCG office 01392 241 335.

TARCG is acting as an Employment Business in relation to this vacancy. By applying to this advert, you give consent to TARCG holding & processing your personal data for the purpose of work-finding services

Job Type	Permanent / Full Time
Area	England, UKEnglandUK
Sector	Airport - Customer Service
Start Date	ASAP
Advertiser	Ross Maclean-Bryant
Job Ref	1226745

Inside Sales Advisor (Manchester)

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