Customer Service Manager
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| Job Type | Contract or Temp |
| Area | England, UK |
| Sector | Freight, Cargo & Logistics - Customer Service |
| Start Date | ASAP |
| Advertiser | Ross Maclean-Bryant |
| Job Ref | 1244690 |
- Description
- TARCG now has an exciting opportunity for an organised, motivated and customer focused individual to work with our client in an Aviation, Ground handling & Cargo environment. The ideal candidate must have effective leadership and communication skills and be able to provide a superior level of customer service.
The CSM objectives are effective management of the customer relationship between Client & Airline Customer, expansion of the customer / supplier relationship, working towards raising our clients presence and profile at the Airline Customer. Play a key part in working alongside the Airline Customer on future expansion business opportunities
Effective management of warehouse operation and staff to include:
• Allocation of tasks to warehouse staff, prioritising when needed.
• Manage the flow of goods in/out of warehouse, utilising full capacity of warehouse.
• Ensure CC SOP’s are followed.
• Ensure operational processes as per the Security Program.
• Promote and maintain positive H&S culture within warehouse.
• Maintain highest levels of security in line with requirements.
• Manpower planning, managing warehouse shifts.
• Ensure mandatory training requirements are being met.
• On the job training of new starters, highlighting any areas where improvement is needed.
• Accurate and timely completion of daily/weekly/monthly reports to Operations Manager.
• To provide Customer, Airline Customer Representatives and Officials with a high standard of service.
• Be the liaison person between Airline Customer, Customers and the client.
• Manage all aspects of new vender set including agreement of contracts - commercial agreement / SLA’s.
• Work within SLAs agreed with customers and Airline Customer.
• Attend regular meetings with business partners.
• Understand and work with the customer to ensure their needs are always being met.
• To carry out any other task deemed necessary and reasonable by the company.
Requirements:
• Excellent planning and organizational skills.
• Ability to liaise effectively with other staff, customers and suppliers at all levels.
• High degree of self-motivation and professionalism.
• Respectfully considerate of others, dealing with people in a fair, ethical and courteous manner.
• Ability to accept responsibility, with confidence in decision making.
• Flexibility to any operations schedule changes or operational changes.
• Excellent communication skills.
• Requires strong but fair leadership qualities.
If this position is of interest and you would like for us to submit your information for approval, please apply via the button below, or call the TARCG office 01392 241 335.
TARCG is acting as an Employment Business in relation to this vacancy. By applying to this advert, you give consent to TARCG holding & processing your personal data for the purpose of work-finding services.
