Customer Service Agent

This job does not exist anymore.

Try running a new searchor browse our vacancies.

Or fill in the form below to receive job alerts.

2022-03-25 16:44:011970-01-01TARCG
Job TypePermanent / Full Time
AreaEngland, UKEnglandUK
SectorAirport - Airport Agents
Start DateASAP
AdvertiserEmma Bennallick
Job Ref1258617
Title: Airport Customer Service
Location: Leeds, UK
Work type: Part time (21hrs) & full time (37.5) roles available
Full time Salary: £19,813.20
Part time Salary: £10,401.93 
Shift: 4 on 4 off / 4am & 4pm starts 
Our client is one of the fastest growing regional airports in the UK, welcoming up to 4 million passengers through the doors every year. Our client offers the local community excellent career opportunities a flexible approach to employees and competitive salaries.
The Customer Service team are a hardworking, fast paced, dynamic group, responsible for creating an excellent first impression of all customer journeys and leave all our customers with 100% satisfaction.
The role specialises in transporting and moving people from all on site car parks, welcoming customers to the airport terminal, running car parking services including Viking off site facility & meet and greet service. We also deliver the Passenger with Reduced mobility (PRM) service. You will support all areas of the business, be trained to security standards to assist with passenger screening and safety and ensuring compliance of all arriving passengers.
Key Responsibilities:
  • Provide positive and friendly Customer service to all customers
  • To deliver the operational activities of Passengers with restricted mobility
  • To project a positive and professional image of the operation to staff, customers & business partners alike.
  • Customer service duties within Car Parks, terminal and Landside & Airside Bussing
  • Managing customer flow
  • Visible Vehicle security patrols & basic Security Duties
  • To liaise and communicate with supervisor and team leader to ensure correct staffing level is being distributed to meet demand
  • To ensure all equipment & vehicles are in proper working order.
  • Perform a pre use equipment and vehicle check, report faults.
  • To follow the training requirements to ensure you are able to take full responsibility for your areas of work, and are fully conversant with the Safe Systems of Work.
  • Ensure you maintain a high standard following Uniform Wearing Instructions, also ensure PPE is worn and meets standard.
  • To operate and monitor the Parking and PRM computer systems.
  • To ensure that you keep a clear communication line to colleagues, managers, other business partners and customers.
  • Applicants should be flexible and available for shift work, across a 24 hour period, on a roster pattern to suit the needs of the business.
  • Excellent customer service skills.
  • Attention to detail and the ability to remain focused in a busy environment.
  • Smart appearance
  • Punctuality
  • Excellent communication with Customers, Airlines, Handling Agents and business partners
  • Full UK Driving License
If you meet the criteria above and are interested to apply hit the button shown. If you would like to learn more please apply or call a member of our team on 00441392241335.
TARCG is The Aviation Recruitment & Consulting Group. TARCG is acting as an Employment Business in relation to this vacancy.   By applying to this advert, you give consent to TARCG holding & processing your personal data for the purpose of work-finding services.
Job TypeClear
Sign in
Emma Bennallick
Account Delivery Executive
Browse Emma's jobs
Get in touch with Emma
Similar Jobs
Email Me Jobs Like This
Subscribed to similar jobs notifications
We use cookies to provide you with the best possible browsing experience on our website. You can find out more below.
Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
ResolutionUsed to ensure the correct version of the site is displayed to your device.
SessionUsed to track your user session on our website.

More Details

Want to know more about our recruitment Service?

Download our company brochure.

Company name*