Order Handler
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| Job Type | Contract or Temp |
| Area | England, UK |
| Sector | MRO (Maintenance Repair & Overhaul) - Assistants and Executives |
| Start Date | ASAP |
| Advertiser | Emma Meyer |
| Job Ref | 1444724 |
- Description
- Role: Order HandlerRate of Pay: Please apply for further detailsLocation: CorshamLength of Contract: 6-monthsWorking Pattern: Working within a small team and alongside the customer, this is an office-based role with Monday to Friday shift working and 24/7 on call.*** IMPORTANT- YOU MUST HOLD A CURRENT SECURITY CLEARANCE ***Outline:The Order Handler focuses on the processing and monitoring of service orders, supporting the customer and internal teams to ensure requests are fulfilled correctly.Working within a small team and alongside the customer, this is an office-based role with Monday to Friday shift working and 24/7 on call.
Accountable to:Customer Support Centre Manager
Responsible to:Order Handling Team Leader
Responsibilities:· Receiving service requests from the customer and inputting details onto appropriate system tools· Providing advice to customers to ensure orders are placed correctly· Monitoring requests through to fulfilment, meeting KPIs and SLAs· Keeping the customer and internal teams updated on progress· Supporting the Order Handling Team Leader with general administration duties that the business may require
Essential Skills & Experiences:· Excellent customer service and communication skills· Excellent standard of written and spoken English· Intermediate knowledge and current use of Microsoft Office applications (Word, Excel and especially Outlook)· Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations· Accuracy and attention to detail· Good general admin skills and the ability to prioritise workload
Desirable Skills & Experience:· Telecommunications knowledge· Good problem analysis and solving skills· Good team player, adaptable and flexible· Previously held Security Clearance· Experience of Web interface applications
Call the TARCG office on oo441392241335. or click the link below and apply for this position today!TARCG is acting as an Employment Business in relation to this vacancy.By applying to this advert, you give consent to TARCG holding & processing your personal data for the purpose of work-finding services.
